"Please state the nature of your VoIP emergency"

911 availability (or lack there of) used to be a factor with VoIP services such as Vonage. In response, the service providers have put in place a technically complex, but workable solution to guarantee 911 access for subscribers. I wonder how much the 911 system gets inadvertently tested by subscribers following Vonage's voicemail settings instructions for changing their PIN.

From the Vonage site.....

A. From Your Phone

1. Dial into your voicemail account.
2. Press 9 for Setup Options.
3. Press 1 for Mailbox Setup and Greeting
4. Press 1 for Change PIN.
5. Enter a new PIN followed by the # key.
6. Enter the new PIN again, followed by the # key to confirm.